Every Malqeta order is gift-wrapped and presented in our premium packaging — ready to give or to keep. If you are sending a gift and would like a personal card included, simply add a note at checkout or email us at info@malqeta.com before your order ships.
Shani Collection items ship within 3–5 business days of order confirmation. Bareket and Argaman pieces — being hand-embroidered to order or available in very limited stock — may require 7–14 business days before dispatch. We will confirm the expected timeline by email after your order is placed.
Orders are not processed on Shabbat or Jewish holidays.
| Destination | Service | Rate | Estimated Time |
|---|---|---|---|
| Israel | Standard delivery | ₪ 25 | 2–4 business days |
| Europe | Tracked international | ₪ 90 flat rate | 7–14 business days |
| USA & Canada | Tracked international | ₪ 110 flat rate | 10–18 business days |
| Rest of World | Tracked international | ₪ 95 flat rate | 10–21 business days |
If you require express or courier shipping, please contact us before placing your order at info@malqeta.com and we will provide a quote.
We strongly recommend checking current US import tariff rates for embroidered textiles before placing your order. For any questions, write to us at info@malqeta.com and we will assist where we can.
International shipments may be subject to customs clearance, import duties, and local taxes in the destination country. These charges vary by country and are the buyer's responsibility. Malqeta has no control over these charges and cannot refund, cover, or estimate them.
Packages are declared at full value in accordance with Israeli and international postal regulations. We are unable to mark shipments as "gifts" or undervalue declared contents.
Due to the custom and handmade nature of every Malqeta piece, we do not accept returns or exchanges. Each item is embroidered by hand and produced in very limited quantities. We ask that you review product descriptions, dimensions, and images carefully before purchasing.
If you have any questions about a specific piece before ordering, we are always happy to provide additional photography, measurements, or detail shots — simply write to info@malqeta.com before you place your order.
If your order arrives damaged in transit or if you have received the wrong item, please contact us within 48 hours of delivery at info@malqeta.com with your order number and clear photographs of the damage or issue.
We will review each case individually and, where the fault is on our side, arrange a replacement, repair, or store credit. Claims made after 48 hours of confirmed delivery cannot be considered.
Please note: natural variation in hand embroidery — slight differences in stitch placement, bead finish, or thread weight — is not considered damage. These are characteristics of handmade work and are described in our product listings.
All international orders are sent with tracking. Once a package has been handed to the postal carrier, transit times and any delays are outside our control. If your tracking shows no movement for more than 21 days, please contact us and we will investigate with the carrier on your behalf.
Have a question before you order?
We are happy to help — write to us at info@malqeta.com.
Malqeta · Jerusalem, Israel